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|  |  Frequently Asked Questions! Can I put the login page on my own website? YES!
The easiest way to place the login page for your room on any website is
using an IFRAME tag. This HTML tag is intended to place one web page
within another web page and is support-ed by all modern browsers. Following is a complete example web page that includes an Web Meet Live room login page (substitute the actual login page for your room): <html> Why do I get a Version Mismatch error when I try to log in? You
probably need to update your voice client installation. This can happen
if you launch from a saved shortcut. Visit the room login page to
receive the latest version, and/or clear Java's application cache. Recorded Presentations: Do I need Java? Where do I get it? Java 1.3 or later is required for the playback of recorded presentations. In addition to having Java installed, the Java Plugin must be enabled in the browser where you attempt to play the recording. This is the default configuration when the latest version of Java is installed. Windows users experiencing problems playing recorded presentations should update to the latest version of Java by visiting Java.com. Once there, click on "Download Java" Mac OS X users already have the correct version of Java pre-installed. How do I prevent unwanted logins to my room? Rooms
are initially configured with a guest account, also called a * (any
user) account, that allows logins to your room under any name, with no
password. For most customers, this setting is very effective and
represents the fastest way to get up and running. However, if the login address for your room is published on a website, and attracts unwanted visitors, then security on your room must be strengthened. At minimum, you should assign a password to your guest account and give that password only to invited guests. The highest (and recommended) level of security is to remove all * (any user) accounts, and to create individual user names and passwords for each guest. The Automatic Registration feature, available in your room control panel, was designed to makes this process simple and easy by allowing the room owner to approve or decline each registration request. For more information, see the Room Control Panel user's guide. System Requirements: Mac OS Minimum requirements to host or attend fully interactive net meetings on Mac OS X:
System requirements: Windows Minimum requirements to host or attend fully interactive net meetings on Windows:
What web browser should I use when logging into a conference room? The embedded web browser depends on the platform in question:
What is a JNLP file and why are they on my desktop?
Once login has been completed, the file launch.jnlp may be deleted from your computer. Alternately, you may leave the launch.jnlp file on your desktop and double-click it to re-enter the room at a later time. Note that changes to the room's configuration may invalidate your launch.jnlp file. To receive an updated launch.jnlp file, simply enter the room normally via the room's login page, and an updated launch file will be downloaded. Where is the Installation Program? On
supported platforms, installation is automatic through the Java Web
Start mechanism. Provided that you have the required Java support,
there is no separate installation file to download. Java comes
pre-installed on the Mac. Windows users can download java here. During login, the application said "Unable to Connect" Various problems related to firewalls and proxy servers can interfere with the login process, and most are easily remedied. Most connection errors display an error code. Code 86 indicates that the room owner has banned you from the conference room. In this case, do not contact support, as we will be unable to assist you. You must contact the conference room owner to gain access to their conference room. Most other error codes are related to network connectivity issues.Consult your network administrator and have a look at our Network Troubleshooting Guide for more information on network connectivity issues. |  |
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